Technical and Application Support

If you are a current NC HIEA participant and need technical assistance, please contact your organization’s “HIEA Participant Account Administrator” before contacting the SAS NC HealthConnex Help Desk. The SAS NC HealthConnex Help Desk will work with your Participant Account Administrator to resolve issues quickly and efficiently. In order to make sure your call is handled efficiently, please indicate upon calling that you would like to reach the NC HealthConnex Help Desk.  Note: SAS performs regularly-scheduled, general maintenance every third weekend beginning on Saturday at 7:00 a.m. EST. Please plan accordingly.

Email: HIESupport@sas.com

Phone: 919-531-2700

General Technical Support hours of operation are Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Time.

Emergency Issues After Hours: Because SAS cannot guarantee less than 24-hour response on problems tracked electronically, you should report after hours’ issues by phone. If you choose to send an email or enter a Technical Support Form, your issue will be addressed the following business day in the morning.