NC*Notify

Health care providers are often unaware when one of their patients has received care outside of their facility or EHR network. What’s more, there is a growing need for health care providers to be notified of certain events in a timely manner to support successful transitions of care and improve care management.

Full participants in NC HealthConnex can use NC*Notify to get significant insights into patients’ health care activity across North Carolina.

What is NC*Notify?

NC*Notify is a subscription-based service that notifies providers as their patients receive services across the care continuum, spanning geography, health care systems and acute and ambulatory care settings.

NC*Notify:

  • Highlights provider focus areas: Custom lists identify cohorts of patients tuned to providers’ interests.
  • Offers flexible delivery: Custom delivery methods integrate into varied provider workflows.

How NC*Notify Works

Here's an example of how NC*Notify works.

When a patient visits a hospital or urgent care NC HealthConnex's NC*Notify informs their provider, who gives follow-up care

  1. A patient goes to the hospital or urgent care.
  2. The patient has x-rays and other tests.
  3. The hospital or urgent care sends information about the patient's visit to NC HealthConnex.
  4. NC HealthConnex notifies the patient's provider about the visit.
  5. The patient's provider makes a follow-up appointment for any additional care.

Benefits

  • NC*Notify notifies providers when their patients have received care in other care settings (e.g., hospitals, primary care practices, specialty practices, county health departments and behavioral health facilities).
  • NC*Notify gives providers insights to check in with patients after events and to schedule follow-up appointments for clinical interventions.
  • NC*Notify reduces avoidable hospital readmissions and improves coordination across the care continuum.
  • NC*Notify helps providers achieve financial goals under value-based care contracts.
  • NC*Notify helps providers comply with state and federal quality initiatives, including meaningful use and promoting interoperability.
  • NC*Notify allows for increased provider reimbursement for rapid follow-up to a patient’s hospital admission (if billed per correct CPT codes).

Enrollment & Requirements

To enroll in NC*Notify, participants must have:

  • A signed NC HealthConnex full participation agreement (2017 or 2018 version)  
  • A completed NC*Notify enrollment form
  • A patient list that the participant would like to track (sent via secure FTP)
  • Mechanism for receiving alerts (secure FTP)

Additional information, including technical requirements, can be found in:

Have Questions?

Contact the N.C. Health Information Exchange Authority’s provider relations team, at 919-754-6912, or send an email to hiea@nc.gov.