Health care providers are often unaware when one of their patients has received care outside of their facility or EHR network. What’s more, there is a growing need for health care providers to be notified of certain events in a timely manner to support successful transitions of care and improve care management.

Full participants of NC HealthConnex can use NC*Notify to get significant insight into patients’ health care activity across North Carolina.

What is NC*Notify?

NC*Notify is a subscription-based service that notifies providers as their patients receive services across the care continuum, spanning geography, health care systems, acute and ambulatory care settings, etc.


  • Highlights provider focus areas: Custom lists allow cohorts of patients tuned to providers’ interests.
  • Offers flexible delivery: Custom delivery methods integrate into varied provider workflows.

How NC*Notify Works

NC*Notify: How It Works


  • NC*Notify notifies providers when their patients have received care in other care settings (hospital, primary care practice, specialty practice, county health department, behavioral health facility and more).
  • NC*Notify gives providers insight to check in with patients after events and to schedule follow-up appointments for clinical interventions.
  • NC*Notify reduces avoidable hospital readmissions and improves coordination across the care continuum.
  • NC*Notify helps providers achieve financial goals under value-based care contracts.
  • NC*Notify helps providers comply with state and federal quality initiatives, including meaningful use/promoting interoperability.
  • NC*Notify allows for increased provider reimbursement for rapid follow-up to a patient’s hospital admission (if billed per correct CPT codes).

Enrollment & Requirements

To enroll in NC*Notify, participants must have:

  • A signed NC HealthConnex Full Participation Agreement (2017 or 2018 version)  
  • A completed NC*Notify enrollment form
  • A patient list that the participant would like to track (sent via secure FTP)
  • Mechanism for receiving alerts (secure FTP)

Additional information, including technical requirements, can be found in:

Have Questions?

Contact the N.C. Health Information Exchange Authority’s provider relations team, at 919-754-6912, or send an email to