NC*Notify Health care providers are often unaware when one of their patients has received care outside of their facility or EHR network. What’s more, there is a growing need for health care providers to be notified of certain events in a timely manner to support successful transitions of care and improve care management. Full participants in NC HealthConnex can use NC*Notify to get significant insights into patients’ health care activity across North Carolina. What is NC*Notify? NC*Notify is a subscription-based service that notifies providers as their patients receive services across the care continuum. Based on admission, discharge and transfer data received from more than 100 participating hospitals, plus encounter data from more than 6,000 ambulatory care settings, the NC*Notify real-time event notifications provide care teams with valuable information that spans geographic and care settings and supports state and federal efforts to focus on patient-centered care. New Features & Enhancements NC HealthConnex is pleased to offer new notification features and updates in the latest version of NC*Notify. Subscribers now have access to COVID-19 lab result alerts, allowing them to react to positive cases in a more timely manner. In addition to the COVID-19 notifications, the new alerts that are now available include: High utilizer alert – This notification helps providers identify frequent visitors to emergency departments (two or more visits in 90 days or less) or patients at high risk for readmission (four or more admissions in 12 months). Dental alerts – Providers are alerted when patients visit the emergency department for dental care. Care team change alert – Providers are informed when a new organization has subscribed to their patient. Diabetes diagnosis alert – Providers are alerted upon a new diabetes and/or pre-diabetes diagnosis for patients they are monitoring. Chronic care management alert – Providers receive an alert when a patient meets the Centers for Medicare and Medicaid Services' chronic care management services criteria. How NC*Notify Works Here's an example of how NC*Notify works. A patient goes to the hospital or urgent care. The patient has x-rays and other tests. The hospital or urgent care sends information about the patient's visit to NC HealthConnex. NC HealthConnex notifies the patient's provider about the visit. The patient's provider makes a follow-up appointment for any additional care. Benefits NC*Notify notifies providers when their patients have received care in other care settings (e.g., hospitals, primary care practices, specialty practices, county health departments and behavioral health facilities). NC*Notify gives providers insights to check in with patients after events and to schedule follow-up appointments for clinical interventions. NC*Notify reduces avoidable hospital readmissions and improves coordination across the care continuum. NC*Notify helps providers achieve financial goals under value-based care contracts. NC*Notify helps providers comply with state and federal quality initiatives, including meaningful use and promoting interoperability. NC*Notify allows for increased provider reimbursement for rapid follow-up to a patient’s hospital admission (if billed per correct CPT codes). Enrollment & Requirements To enroll in NC*Notify, participants must have: A signed NC HealthConnex full participation agreement (2017, 2018, or 2021 version) A completed NC*Notify enrollment form A patient list that the participant would like to track (sent via secure FTP) Mechanism for receiving alerts (secure FTP) Additional information, including technical requirements, can be found in: Conditions of Participation for Hospital Electronic Notification NC*Notify Specifications NC*Notify Frequently Asked Questions Have Questions? Contact the N.C. Health Information Exchange Authority’s provider relations team, at 919-754-6912, or send an email to email@example.com.