NC HealthConnex Suite of Services

Suite of Services

In addition to the core functionality of the NC HealthConnex health information exchange infrastructure, we offer additional services for full participants that are designed to integrate more complete patient information into care delivery.

NC HealthConnex Clinical Portal

The Clinical Portal can be used to query and exchange patient records, view the longitudinal patient record, and access other features.

*If you would like a clinical portal account, please reach out to the NC HealthConnex Participant Account Adminstrator (PAA) for your facility to request an account be created.  If you do not know how to reach your PAA or have general questions about the portal, please contact the NC Health Information Exchange Authority at or call 919-754-6912.  If you are the PAA, please reference the PAA Reference Guide.

Direct Secure Messaging

NC HealthConnex utilizes Secure Exchange Solutions (SES) as our HISP (health information services provider), which is also a participant in the DirectTrust framework. Full participants are eligible to receive a unique secure email address assigned in the NC HIEA Direct domain. Users will have the ability to append files containing Protected Health Information to their Direct messages. For more information, see the DSM Fact Sheet.

DSM Provider Directory

The Provider Directory is a directory of secure email addresses of NC HealthConnex participants and North Carolina providers participating in DirectTrust.

*If you would like a DSM account, please reach out to the NC HealthConnex Participant Account Administrator (PAA) for your facility to request an account be created.  If you do not know how to reach your PAA or have general questions about DSM, please contact the SAS NC HealthConnex Help Desk at or call 919-531-2700.

Event Notifications

NC*Notify is an event notification service that will provide significant insight into patients’ health care activity across North Carolina. NC*Notify is a subscription-based service that notifies providers as their patients receive services across the care continuum, spanning geography, health care systems, acute and ambulatory care settings, etc.


Controlled Substance Reporting System (CSRS)

This integration will create an additional pathway for providers to access the state’s prescription drug monitoring program, NC CSRS (Controlled Substances Reporting System), and help combat the opioid epidemic in North Carolina.



The NC HIEA is a proud partner with the North Carolina Division of Public Health (NCDPH) and is working alongside this agency to deliver public health registry reporting for full participants through the NC HealthConnex connection.

  • NCIR - Bi-directional routing of patient immunization information through a common NC HealthConnex interface. This is only available to participants who complete the NCIR onboarding process with the Immunization Branch of NCDPH.
  • ELR - Electronic reporting from laboratories to the NCDPH of laboratory reports which identify required reportable communicable diseases and conditions.
  • Diabetes - The NC HIEA is pleased to announce that effective June 1, 2018, the NC Diabetes Specialized Public Health Registry, developed in partnership with the Division of Public Health, will be available for population health purposes. Full participants of NC HealthConnex are eligible to participate in the registry by signing the NC HealthConnex Diabetes Registry Form. Data submitted to NC HealthConnex will be included in the Diabetes Registry, as appropriate. No additional data submission from participants is required.  The NC HealthConnex Diabetes Registry supports attestation for Meaningful Use Stage 3 and Modified Stage 2 for eligible hospitals, eligible critical access hospitals, and eligible professionals as well as Medicare Quality Payment Program Advancing Care Information for eligible clinicians. More information on the diabetes registry is available. 

Diabetes Registry Registration Form

eHealth Exchange

The NC HIEA is a participant of the eHealth Exchange enabling NC HealthConnex to integrate neighboring state HIEs, federal agencies, etc. Full participants are able to access the eHealth Exchange connections via the Clinical Portal. We are currently live with the Georgia HIE, GaHIN, and the U.S. Department of Veterans Affairs HIE (V HIE).


NC HIEA offers training for Clinical Portal use, DSM, and other HIE features.

Data Quality

The NC HIEA places a significant emphasis on NC HealthConnex’s data quality. This program is considered to be foundational and will directly impact all of the NC HealthConnex’s value-added services. The following high-level goals have been identified as core components of the data quality program:

  • Participant Onboarding
  • Real-time Data Monitoring
  • Participant Education to support Quality Improvement and other initiatives
  • Maintain High Quality Data

Core HIE Components:

Core technical components that form the backbone of the HIE and support the exchange of patient information include the following:

Master Patient Index – A database that maintains a unique index (or identifier) for every patient whose information has been received by NC HealthConnex.

Provider Directory – A secure messaging directory that contains individual level information on health care providers who have a direct secure messaging account in North Carolina.

Integration Engine – The Mirth Connect Integration Engine is an interoperability platform that receives all connections and moves clinical and demographic data to the HIE. This tool set also provides the capabilities to edit and transform data, to map data to national standard code sets, and to map data between differing formats.

Clinical Data Repository (CDR) – A comprehensive database that houses patient demographic and clinical information, all entity and individual user identity information, and maintains all individual data transactions received by NC HealthConnex. The CDR powers our clinical portal and serves as the source of truth for our longitudinal health record.