Direct Secure Messaging Direct Secure Messaging As its health information services provider, NC HealthConnex uses Secure Exchange Solutions, which is also a participant in the DirectTrust framework. Full participants are eligible to receive a unique secure email address assigned in the NC HIEA direct domain. Users will have the ability to append files containing protected health information to their direct messages For more information, see the Direct Secure Messaging Fact Sheet. DSM Provider Directory The Direct Secure Messaging Provider Directory is a directory of secure email addresses of NC HealthConnex participants and North Carolina providers participating in DirectTrust. To request a direct secure messaging account, contact the NC HealthConnex participant account administrator for your facility. If you do not know how to reach the administrator or have general questions about direct secure messaging, contact the SAS NC HealthConnex Help Desk at HIESupport@sas.com, or call 919-531-2700.