Contact

General Inquiries

Email: hiea@nc.gov
Phone: 919-754-6912

The NC HIEA's Business Office regular hours are Monday through Friday 8:30 a.m. to 5:00 p.m. Eastern time.

Mailing Address:
N.C. Health Information Exchange Authority
Mail Service Center 4101
Raleigh, NC  27699-4101

Media Inquiries

Emily Hughes, NC HIEA
919-754-6652 office
emily.hughes@nc.gov

 

Technical and Application Support

If you are a current NC HealthConnex participant and need technical assistance, please contact your organization’s HIE participant account administrator before contacting the SAS NC HealthConnex Help Desk. The SAS NC HealthConnex Help Desk will work with your participant account administrator to resolve issues quickly and efficiently. To make sure that your call is handled efficiently, please indicate upon calling that you would like to reach the NC HealthConnex Help Desk. Note: SAS performs regularly scheduled, general maintenance every third weekend beginning on Saturday at 7:00 a.m. EST. Please plan accordingly.

Email: HIESupport@sas.com

Phone: 919-531-2700

The hours of operation for general technical support are Monday through Friday 8:00 a.m. to 8:00 p.m. Eastern Time.

Emergency issues after hours: Because SAS cannot guarantee less than 24-hour response on problems tracked electronically, you should report after hours’ issues by phone. If you choose to send an email or enter a technical support form, your issue will be addressed the following business day in the morning.

Want to Learn More?

If you are interested in learning more about NC HealthConnex and want to be added to our monthly newsletter, please fill out our contact form. You can also send an email to hiea@nc.gov, and a staff member will assist you within two business days. If you need immediate assistance, please call 919-754-6912.

Complete Contact Form for Our Monthly Newsletter