Upgrade FAQs
The N.C. Health Information Exchange Authority is providing information about a recent upgrade to the NC HealthConnex platform.
Last updated Sept. 30, 2024
You can view this Clinical Portal Quick Reference Guide to get started using the upgrade NC HealthConnex Clinical Portal. The complete Clinical Portal User Guide is also available for more in-depth instruction.
Here are some helpful steps to take:
- To avoid access issues, please update your bookmarked URL to https://portal.nchealthconnex.net.
- If you still have trouble logging in, try clearing your browser's cache and cookies. Instructions for how to do this in some common browsers are listed below:
- If you still have access issues, call the NC HealthConnex Help Desk at 919-531-2700 or email us at HIESupport@sas.com.
- Take this survey to share with us your experience with the upgrade.
Some new benefits Clinical Portal users may see include an improved Clinical Summary section allowing data to be viewed in two columns, the ability to do a text search within individual chartbook pages and additional clinical sections within the patient record.
The goal of this upgrade is to modernize the NC HealthConnex infrastructure to current health information exchange standards, which will result in improved system performance and a better user experience for those participants utilizing exchange services including, but not limited to, the NC HealthConnex Clinical Portal.
This upgrade occurred over the weekend of August 10 – August 11, 2024, during which participants experienced planned downtime and delays in NC HealthConnex data exchange services.
- Data submission was temporarily on hold.
- Access to the NC HealthConnex Clinical Portal was unavailable.
- Outbound services were unavailable, including NC*Notify and bidirectional query and retrieval.
- Access to Direct Secure Messaging, if facilitated through NC HealthConnex, was unavailable.
- ADT and CCD messages sent to NC HealthConnex will queue on your side during this timeframe. These messages will be accepted once the upgrade is complete.
Services have since resumed, and queued data was sent to NC HealthConnex.
This upgrade will affect the entire NC HealthConnex platform. This includes the NC HealthConnex Clinical Portal and NC*Notify. After the upgrade, users will see new features in the Clinical Portal and an enhanced user experience.
This upgrade process and any subsequent downtime did not impact your compliance with the HIE Act. If you have a signed and executed Participation Agreement, there is nothing more you need to do at this time.