Notices and Alerts

As you know, the payer for the State Health Plan changed from Blue Cross Blue Shield NC to Aetna on January 1, 2025.

If you accept the State Health Plan and submit data to NC HealthConnex, it is important to update any filters you have in place to remain in compliance with the state mandate.

Please check with your EHR vendor to make sure you are submitting the mandated data to NC HealthConnex. The N.C. Health Information Exchange Authority and the NC HealthConnex Help Desk are unable to make these changes on your behalf.

Some participants choose to limit the submission of patient data to NC HealthConnex, the state-designated health information exchange, to only that which is required by the Statewide Health Information Exchange Act. This would include state-funded care for patients using the State Health Plan.

We ask that you please update your filter to include all patients you see who are on the State Health Plan that are Aetna members. This will mean working with your EHR vendor to update this setting. Again, the NC HIEA cannot make this change for you.

If you have questions, please contact us at 919-754-6912 or hiea@nc.gov.

Below you will find participants that we are actively working with to resolve any disruption(s) to their connection to NC HealthConnex. The purpose of this table is to keep NC HealthConnex participants informed of interruptions to data feeds.

As a result of these temporary downtimes, other NC HealthConnex participants might experience missing data, or data fields they usually see in some of our outbound services. Examples of services that may be missing data from these facilities include NC*Notify (ADT alerts) and the Provider Clinical Portal.

Please reach out to hiea@nc.gov with any questions or concerns regarding the resolution progress or service degradation that you may be experiencing because of this temporary delay. This page is updated on a regular basis for your awareness. We appreciate your patience while we work diligently to keep us all connected.