Notices and Alerts
Current Notices
The NC HealthConnex Clinical Portal and NC*Notify Dashboards are once again functional. To avoid access issues, please update your bookmarked URL to https://portal.nchealthconnex.net.
Notice: The Atrium Health data connection is back to full capacity. The individual Atrium Health hospitals will be defined in the Facility Place of Service field under the Atrium Health organization in the notifications. As a reminder, Atrium Health is sending North Carolina mandated data for state funded services only and not all patient data.
Below you will find participants that we are actively working with to resolve any disruption(s) to their connection to NC HealthConnex. The purpose of this table is to keep NC HealthConnex participants informed of interruptions to data feeds.
| Facility Name | Facility Type | Feed Type | Status | Next Steps |
|---|---|---|---|---|
| Advent Health | Health System | ADT, CCD | Disconnected | Development actively in progress. |
| Harris Regional Hospital (Westcare Health) | Hospital | ADT, CCD | Disconnected | Development actively in progress. |
| Swain Community Hospital (Westcare Health) | Hospital | ADT, CCD | Disconnected | Development actively in progress. |
As a result of these temporary downtimes, other NC HealthConnex participants might experience missing data, or data fields they usually see in some of our outbound services. Examples of services that may be missing data from these facilities include NC*Notify (ADT alerts) and the Provider Clinical Portal.
Please reach out to hiea@nc.gov with any questions or concerns regarding the resolution progress or service degradation that you may be experiencing because of this temporary delay. This page is updated on a regular basis for your awareness. We appreciate your patience while we work diligently to keep us all connected.
A reminder that during a hurricane or any weather emergency, health care providers participating in NC HealthConnex, North Carolina’s state-designated health information exchange, can connect to neighboring state and regional HIEs to support access to patient records in the event that displaced patients seek care in facilities from neighboring states.
NC HealthConnex supports bidirectional query and exchange of patient records with participation in the national eHealth Exchange Network. NC HealthConnex participants can use the clinical portal to query, view and exchange patient records, and access other features. Neighboring connections via the eHealth Exchange include:
- East Tennessee Health Information Network (etHIN)
- Georgia Health Information Network (GaHIN)
- Georgia Regional Academic Community Health Information Exchange (GRAChIE)
- MedVirginia
- Veterans Health Information Exchange (VHIE), U.S. Department of Veterans Affairs and the U.S. Department of Defense joint health information exchange
- Defense Medical Information Exchange (DMIX), U.S. Department of Defense
NC HealthConnex also enables the exchange of patient data with networks in 25 states through participation in the Patient Centered Data Home (PCDH)™ national network. This secure health data exchange initiative managed by Civitas Networks for Health notifies North Carolina providers when their patients receive out-of-state care.
To access these connections, members of your clinical team will need clinical portal credentials to look up patient health information. Please follow the instructions (Participant Account Administrator Reference Guide) to proactively request these credentials. If you have questions, contact the NC HealthConnex SAS Support Desk or NC HealthConnex staff.
The NC HIEA and its partner SAS Institute are pleased to announce a major upgrade to the NC HealthConnex platform has been completed. Data submission and access to NC HealthConnex Exchange Services, such as the Clinical Portal, bidirectional exchange and Direct Secure Messaging have resumed.
The NC*Notify Dashboard is once again accessible at this time. We continue to investigate the cause of the issue.
Here are some helpful steps to take:
- To avoid access issues, please update your bookmarked URL to https://portal.nchealthconnex.net.
- View this Clinical Portal Quick Reference Guide to get started using the upgraded NC HealthConnex Clinical Portal.
- See this FAQ page for additional information.
- Take this survey to share with us your experience with the upgrade.
If you continue to experience downtime or delays in accessing our services, please call the Help Desk at 919-531-2700 or email us at HIESupport@sas.com.
If you have more questions, please contact the NC HealthConnex Provider Relations team at (919) 754-6912.
Regularly scheduled maintenance on this website takes place on the third weekend of the month.