Notices and Alerts

Important Notice Regarding SFTP Connections to NC HealthConnex - Please review and forward as needed to the appropriate contacts within your organization.

To align with industry best practices for security and data integrity, SAS will implement a change related to TLS version support. As part of March Third Weekend Maintenance (March 15th, 2025), SAS will transition to TLS 1.2 or newer versions for SFTP connections over the web browser. To minimize disruptions to your connection, NC HIEA participants currently using TLS 1.0 or TLS 1.1 for SFTP connections over the browser are encouraged to upgrade to TLS 1.2 by March 15th, 2025. To check what TLS version your browser supports, you can visit this site. 

The change could affect your connection to our SFTP site, https://sft-nchie.ondemand.sas.com/. To ensure you are not impacted by this change, please work with your IT and technical teams to verify your web browser connection supports TLS 1.2. This change should only affect connections made through the web browser and should not affect those connecting via SSH. Please note the site supports TLS 1.2 and lower versions. After this change on March 15th, 2025, the lower versions will no longer be supported. 

If you have specific questions in advance of this weekend or if you experience any issues after this maintenance, please call our Help Desk at 919-531-2700 (or Toll Free: 1-800-727-0025) from 8 a.m. to 6 p.m. and ask for an NC HealthConnex Support Representative. 

There will be a delay in the updating of pharmacy dispense data while we perform necessary system maintenance. Pharmacy dispense data will not be updated for approximately 6-10 weeks starting on Thursday, February 13. We will provide an update as soon as this maintenance is completed or if there are any other updates to share.

The NC HIEA’s technical partner, SAS, has transitioned from Sirius to ServiceNow CSM as their ticketing system. Please continue to send your requests to hiesupport@sas.com to create a ticket.

Confirmation of the request you submitted now includes a case number that begins with HIE (i.e., Case: HIE0000123 instead of SAS 76138#####). Confirmation emails will also be shorter, with a removal of numerous SAS links.

This is a sample of what the new ticket confirmation will look like:

Other emails could be sent to participants from the new ServiceNow CSM with familiar subject/messaging:

• Automatic reminder emails when the Help Desk requested more information from the participant and they haven't responded to the email.
• The case was resolved by the Help Desk, and participants have the opportunity to confirm it was fully resolved or they could re-open the case via email.
• Once the participant confirms the issue is resolved, the case is closed.

If you have any questions about the new ticketing system, please contact hiesupport@sas.com.

Below you will find participants that we are actively working with to resolve any disruption(s) to their connection to NC HealthConnex. The purpose of this table is to keep NC HealthConnex participants informed of interruptions to data feeds.

As a result of these temporary downtimes, other NC HealthConnex participants might experience missing data, or data fields they usually see in some of our outbound services. Examples of services that may be missing data from these facilities include NC*Notify (ADT alerts) and the Provider Clinical Portal.

Please reach out to hiea@nc.gov with any questions or concerns regarding the resolution progress or service degradation that you may be experiencing because of this temporary delay. This page is updated on a regular basis for your awareness. We appreciate your patience while we work diligently to keep us all connected.