Frequently Asked Questions

General Background | HIEA Data | Participation Agreement Questions | Technical Questions | Patient Questions

General Background

What is a health information exchange and who is the NC HIEA?

A health information exchange is a secure and electronic network that gives authorized health care providers the ability to access and share health-related information across a statewide information highway. It exists to improve health care quality, enhance patient safety, improve health outcomes, and reduce overall health care costs by enabling health information to be available securely whenever doctors, nurses and patients need it.

The North Carolina Health Information Exchange Authority (NC HIEA) was created by the North Carolina General Assembly to oversee and administer the state-designated HIE (NCGS 90-414.7). We will receive input and advice from an Advisory Board consisting of patients, hospital systems, physicians, technology experts, public health officials and other key stakeholders to continuously improve the HIE Network, now called NC HealthConnex, and move towards more efficient and effective care.

The new law also requires that all health care providers who receive State funds (e.g. Medicaid, State Health Plan) for the provision of health care services to connect to NC HealthConnex by certain dates in 2018 and 2019 in order to continue to receive payments for services provided.  (NCGS 90-414.4)

How do I contact the NC HIEA?

You can contact us via email or by phone: 919-754-6912.

I already signed a contract with the NC HIE when it was operated in part by Community Care of North Carolina (CCNC). Why do I need to sign a new contract?

In 2015, the General Assembly decided to change the direction of then current Health Information Exchange and directed the NC Department of Information Technology to establish a new HIE network, now called NC HealthConnex, that would be operated by a new State agency called the NC Health Information Exchange Authority (NC HIEA). In order to comply with the statute and legal requirements, all the contracts you signed with the former HIE organization were terminated on February 29, 2016. In order for you to connect your practice or organization to the new HIE, new contracts between your organization and the NC HIEA must be executed.

Who is “required” to use NC HealthConnex and why?

Required participation:

  • Hospitals as defined by G.S. 131E-176(13), physicians licensed to practice under Article 1 of Chapter 90 of the General Statutes, physician assistants as defined in 21 NCAC 32S .0201, and nurse practitioners as defined in 21 NCAC 36 .0801 who provide Medicaid services and who have an electronic health record system shall connect by June 1, 2018.
  • All other providers of Medicaid and state-funded services shall connect by June 1, 2019.
  • Prepaid Health Plans (PHPs), as defined in S.L. 2015-245, will be required to connect to the HIE per their contracts with the NC Division of Health Benefits (DHB). Clarifies that PHPs are required to submit encounter and claims data by the commencement of the contract with NC DHB.
  • Local Management Entities/Managed Care Organizations (LMEs/MCOs) are required to submit encounter and claims data by June 1, 2020.

Providers who do not receive state funding for the provision of health care services may also connect to NC HealthConnex on a voluntary basis.

What does connected mean?

To meet the state’s mandate, a Medicaid provider is “connected” when its clinical and demographic information pertaining to services paid for by Medicaid and other State-funded health care funds are being sent to the NC HealthConnex at least twice daily – either through a direct connection to NC HealthConnex or via a hub (i.e. a larger system with which it participates, another HIE with which it participates, or EHR vendor).  Participation agreements signed with the designated entity would need to list all affiliate connections.

What is the cost of subscribing to the new state-operated HIE network, now called NC HealthConnex?

Currently the NC HIEA is funded by the State of North Carolina with a goal to be receipts supported in the future. The NC HIEA, in consultation with the Advisory Board, decided in December 2016 not to charge a fee for the submission of data to meet N.C.G.S. 90-414.4. The General Assembly believes in the value of a robust state-operated HIE and has committed $8 million annually to this endeavor. The NC HIEA’s focus for the next 12-18 months is on building connections and helping providers meet the mandate. As we develop a roadmap for future sustainability, fees related to the consumption of value-added features will be vetted thoroughly with all stakeholders and recommended to the General Assembly before any final decisions are made.

Note: While there are currently no fees charged by the State for the connection to or use of NC HealthConnex, some EHR vendors may charge fees (technical build, maintenance etc.) to their customers for this connection. 

Are there fees to obtain a Direct Secure Message (DSM) Account?

There are no fees to obtain a DSM Account [DSM is a secure, scalable and standards-based method for the exchange of Protected Health Information (PHI)]. However, medical providers will need to sign a Participation Agreement in order to receive credentials. Note: DSM credentials are part of the package of HIE value-added features that includes a technical connection to submit data.

How do I connect to NC HealthConnex?

1) The first step in connection is reviewing and signing the Participation Agreement. If you have questions regarding this process, please contact Alice Miller via email or by phone 919-754-6912.

2) The second step is to have the technology in place. The NC HIEA Participation Agreement requests EHRs that are minimally capable of sending HL7 messages, version 2 and higher. EHR products that are ONC certified for Meaningful Use for the for Centers for Medicare & Medicaid Services (CMS) Incentive Programs are preferred.  

3) The third step is to identify three points of contact within your medical practice that will collaborate with the NC HIEA and our technology partner, SAS, to complete a successful connection.

For more information, visit How to Connect.

How does NC HealthConnex support Medicaid Meaningful Use?

While a connection to NC HealthConnex alone does not satisfy any single Meaningful Use objective for an eligible professional or hospital, use of the HIE’s features supports an eligible professional or hospital’s achievement of various Meaningful Use measures by providing a means of electronically facilitating care transitions; secure, HIPAA-compliant provider-to-provider (and in some cases, provider-to-patient) conversations; and automated electronic reporting of immunization and lab data to the NC Division of Public Health. Note that providers will continue to attest to meeting Meaningful Use objectives in order to receive incentive payments via the NC Division of Medical Assistance’s NC-Medicaid Incentive Payment System (NC-MIPS), and detailed information about attestation and measures/objectives may be found on that same webpage, the NC Division of Public Health’s Meaningful Use website, and the Centers for Medicare and Medicaid Services (CMS) website. While certified EHRs used to comply with Meaningful Use requirements are able to produce all necessary reports and documentation to support achievement of Meaningful Use measures/objectives, NC HealthConnex supports providers with specific documentation requests in the case of a state or federal Meaningful Use audit.



What type of information can we expect to receive from NC HealthConnex on the patients that we serve?

Participants will receive information pertaining to patient care housed within provider organizations such as laboratory results, diagnostic studies and clinical documents. Users with the highest level of access can receive notifications about significant patient events once a patient/provider relationship is established. These are:

  • Inpatient Admission
  • Inpatient Discharge
  • Patient is admitted to ER
  • Final Laboratory Result  
  • Final Microbiology Result
  • Final Radiology Report

Current data elements available in NC HealthConnex include:

  • Allergies
  • Encounters
  • Immunizations
  • Medications
  • Problems
  • Procedures
  • Results

Are there restrictions on submitting substance abuse data to NC HealthConnex?

Alcohol or substance abuse programs that receive any type of federal assistance as outlined in 42 C.F.R. 2.12 cannot generally disclose data through an HIE if the data would: 1) identify a patient as an alcohol or substance abuser, and 2) if that data was obtained by an alcohol or substance abuse program for the purpose of treating, diagnosing, or making a referral for the patient’s alcohol or substance abuse problem. Providers can disclose that information in the event of an emergency if the requesting physician needs the information to treat the emergency condition pursuant to 42 C.F.R. 2.51, or if the patient has authorized the specific disclosure in writing in compliance with 42 C.F.R. 2.31. Please review 42 C.F.R. Part 2 before disclosing any alcohol or substance abuse information through NC HealthConnex.

Can I share data related to a patient’s behavioral health through NC HealthConnex?

Yes. Most behavioral health information is permitted to be shared through NC HealthConnex.  However, the HIPAA Privacy and Security Rule requires that providers receive written authorization from a patient before psychotherapy notes can be disclosed to another party, with some exceptions (45 C.F.R. 164.508). The written authorization form must comply with 45 C.F.R. 164.508(c) and must be retained by the provider.  The Rule defines “psychotherapy notes” as follows:

Psychotherapy notes means notes recorded (in any medium) by a health care provider who is a mental health professional documenting or analyzing the contents of conversation during a private counseling session or a group, joint, or family counseling session and that are separated from the rest of the individual's medical record. Psychotherapy notes excludes medication prescription and monitoring, counseling session start and stop times, the modalities and frequencies of treatment furnished, results of clinical tests, and any summary of the following items: Diagnosis, functional status, the treatment plan, symptoms, prognosis, and progress to date.

Can the NC HIEA sell the data that providers submit about patient care?

No. All data is protected, stored and accessed only for purposes permissible under federal and state law. The NC HIEA takes patient health data privacy and security very seriously. In accordance with HIPAA regulations and state law, the NC HIEA has entered into and will enter into Business Associate Agreements with all organizations that will receive personal health information (PHI) from the HIE.

What happens to the information that was in the old HIE?

Up until February 29, 2016, existing providers had the option to grant the Authority access to all historical data.


Participation Agreement Questions

We recently signed an agreement for the health information exchange with NC HIEA. Why is there a new agreement to sign?

NC HIEA has developed new Participation Agreements that are more aligned with the Restatement I of the Data Use and Reciprocal Support Agreement (DURSA) that is used by the nationwide eHealth Exchange.  This move to align our PA with the DURSA is required by NC statute and was also suggested by key stakeholders in the health care community.

Do we have to sign the new Participation Agreement?

At this time, if your organization has already signed a Participation Agreement with NC HIEA, you do not have to sign a new PA in order to continue to be connected, or work towards a connection to NC HealthConnex.  If you do sign the new PA, it will replace the agreement you already have with NC HIEA. Please consult with legal counsel in determining if executing the new PA is right for your organization.

Can’t we just submit clinical and demographic data paid for with State funds?

Yes, if your practice simply wants to comply with the statutory mandate in the HIE Act by submitting the required data to NC HealthConnex, please complete the Submission Only NC HIEA Participation Agreement.  Please note, this agreement does not allow your organization to query NC HealthConnex for patient data, exchange data with other participants, submit data to registries to meet Meaningful Use, or to access any of the value-added features offered by NC HIEA.

What are Participating Entities?

Participating Entities are entities that a Participant has control over, or an entity that is under common control or that shares information systems with Participant, e.g. a subsidiary, a satellite clinic, etc. A Participating Entity of a Participant may also be a natural person or business entity with whom the Participant has a direct or indirect business or employment relationship, including any person or entity provided a license or right to access and use any of a Participant’s EHR Product, software and/or services, unless such relationship exists for the primary purpose of providing such person or entity with access to and use of NC HealthConnex.  Participating Entities may elect to submit HIE Data through NC HealthConnex to NC HIEA under a single Participant or as multiple separate Participants.

Who in our organization needs to sign the Participation Agreement, and where does he or she sign the Agreement?

The staff member who has the authority to sign contractual agreements on behalf of your practice, facility, or organization can sign the PA.

Do we need to email a signed Participation Agreement and mail a hard copy? Or can we just send the signed Agreement by email?

You can send the entire completed and signed Participation Agreement via email to, or you can mail it to the address below.  We do not require two copies.  The physical mailing address is as follows:

NC Health Information Exchange Authority Legal Team
Mail Service Center 4101
Raleigh, NC 27699-4101

Can we just send the signature pages of the Agreement you sent us?

No, we must receive the entire Participation Agreement and Attachments if you choose to participate in NC HealthConnex.


Technical Questions

I am concerned about my patients’ protected health information. How can I be sure that it will remain private and secure?

The NC HIEA takes patient health data privacy and security very seriously. In accordance with HIPAA regulations and state law, the NC HIEA has entered into and will enter into Business Associate Agreements with all organizations that will receive personal health information (PHI) from NC HealthConnex. The State also has the authority to audit the activity of organizations that receive PHI from NC HealthConnex.

Do you have a list of EMR systems that support connection to the NC HIE?

Any EHR product that can send HL7 version 2.0 and higher will support the connection to NC HealthConnex. For a list of EMR vendors that are connected to NC HealthConnex currently or that we have experience with building the connection, please visit How to Connect.


Patient Questions

I am a patient of a provider connected to NC HealthConnex. Do I have rights to access the portal to view my medical history?

At this time, patient access to NC HealthConnex is not functional. As North Carolina continues its focus on patient-centered population health to improve health care outcomes, it is possible that the NC HIEA would look to expand this functionality at some date in the future.

Can I receive a copy of my patient data that is stored in NC HealthConnex?

Under HIPAA, Health Information Organizations like the NC HIEA are considered “Business Associates” of your health care providers who submit patient data to us. Business Associates are not required to respond to patient requests for a copy of the patient's data unless the Business Associate has agreed to do so in their agreement with health care providers. Currently, we are not set up to respond directly to patient requests. However, you can ask your health care providers directly for a copy of your patient data, and we will assist them in responding to that request.

When can I expect my Opt-Out form to be processed in NC HealthConnex?

As soon as your Opt-Out form is received in the mail it goes into processing. Once the form is received by our office, it is processed in two business days.

Can I see where my patient data has been sent by NC HealthConnex?

Yes. You can fill out an Accounting of Disclosures form linked below. Please note that the NC HIEA does not have to report where your information was sent for certain purposes, such as for treatment purposes, which is the main reason why data is exchanged by and through NC HealthConnex. Please remember to mail a hard copy of your form to the NC HIEA.
Accounting of Disclosures - English
Accounting of Disclosures - Spanish

Why can’t I e-mail the Opt Out form or the Accounting of Disclosures Form?

Unfortunately, because the Opt-Out form and the Accounting of Disclosure Form contain personally-identifying information (PII), email is not a secure form of submitting this information. The security of your PII is of utmost importance to the NC HIEA.