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Patient FAQs

I am a patient of a provider connected to NC HealthConnex. Do I have rights to access the portal to view my medical history?

I am a patient of a provider connected to NC HealthConnex. Do I have rights to access the portal to view my medical history?

At this time, patient access to NC HealthConnex is not functional. As North Carolina continues its focus on patient-centered population health to improve health care outcomes, it is possible that the N.C. Heaht Information Exchange Authority would look to expand this functionality at some date in the future.

Can I receive a copy of my patient data that is stored in NC HealthConnex?

Can I receive a copy of my patient data that is stored in NC HealthConnex?

Under HIPAA, health information organizations, such as the N.C. Health Information Exchange Authority, are considered “business associates” of your health care providers who submit patient data to us. Business associates are not required to respond to patient requests for a copy of their patient data unless the business associate has agreed to do so in its agreement with health care providers. We are not currently set up to respond directly to patient requests. However, you can ask your health care providers directly for a copy of your patient data, and we will assist them in responding to that request.

When can I expect my Opt-Out form to be processed in NC HealthConnex?

When can I expect my Opt-Out form to be processed in NC HealthConnex?

As soon as your Opt-Out form is received in the mail, it goes into processing and takes about two business days.

Can I see where my patient data has been sent in NC HealthConnex?

Can I see where my patient data has been sent in NC HealthConnex?

Yes. You can fill out an Accounting of Disclosures form. Please note that the N.C. Health Information Exchange Authority does not have to report where your information was sent for certain purposes, such as for treatment, which is the main reason why data is exchanged by and through NC HealthConnex. Please remember to mail a hard copy of your form to the NC HIEA.

Why can’t I email the Opt-Out form or the Accounting of Disclosures Form?

Why can’t I email the Opt-Out form or the Accounting of Disclosures Form?

Unfortunately, because the Opt-Out form and the Accounting of Disclosure Form contains personally identifiable information (PII), email is not a secure form of submitting this information. The security of your PII is of utmost importance to the NC HIEA.