Patient FAQs

I am a patient of a provider connected to NC HealthConnex. Do I have rights to access the portal to view my medical history?

At this time, patient access to NC HealthConnex is not functional. As North Carolina continues its focus on patient-centered population health to improve health care outcomes, it is possible that the NC HIEA would look to expand this functionality at some date in the future.

When can I expect my Opt-Out form to be processed in  NC HealthConnex?

As soon as your Opt-Out form is received in the mail it goes into processing and takes about two business days.

Why can’t I e-mail the Opt Out form?

Unfortunately, because the Opt-Out form contains personally-identifying information (PII), email is not a secure form of submitting this information. The security of your PII is of utmost importance to the NC HIEA.

What happens if my practice doesn’t want to connect to NC HealthConnex?

Recently passed legislation requires that as of February 1, 2018, all Medicaid providers must be connected to the HIE in order to continue to receive payments for Medicaid services provided. By June 1, 2018, all other entities that receive state funds for the provision of health services, including local management entities/managed care organizations, must be connected. If you have further questions, contact the NC HIEA by email: hiea@nc.gov or call 919-754-6912.