Mission, Vision and Guiding Principles

Vision: Link all health care providers across North Carolina, enabling participants to access information to support improved health care quality and outcomes.

Mission: We connect health care providers to safely and securely share health information through a trusted network to improve health care quality and outcomes for North Carolinians.

Guiding Principles

Patient centered. The N.C. Health Information Exchange Authority will keep patients’ best interests and the protection of patient records at the center of decisions.

Transparent. As a public-facing entity beholden to taxpayers, NC HIEA will communicate clearly and consistently on planning and operations, as well as how data is being used and for what purposes.

Collaborative. NC HIEA will provide a neutral, collaborative forum in which stakeholders can engage in conversations about health care exchange, define new technologies and share best practices.

Neutral party. NC HIEA will develop a fair and equitable cost structure, based on an operations cost model, stakeholder and Advisory Board input, that all parties – large and small – can afford. Currently, there is no cost to connect as the N.C. General Assembly is committed to fully funding NC HIEA to support health care reform.

Accountable and efficient. NC HIEA will develop a legal agreement that follows standards already set by the eHealth Exchange (i.e., DURSA) and as directed by the N.C. General Assembly.

Supportive. NC HIEA will support national and state health care agendas to reduce health care costs to consumers.

Informative. NC HIEA will educate with a sense of urgency the state’s requirement that health care providers who receive state funding for the provision of health care services must connect and submit data to the state-designated health information exchange, NC HealthConnex.

Innovative. NC HIEA seeks to link regional and private HIEs across the state to close gaps in care in the state, pursue multi-tenant connections and EHR integration of all services to minimize workflow interruptions and provide value-added services based on stakeholder input. Additionally, as directed by the state, NC HIEA will serve as a Medicaid reform tool with the creation of a clinical data analytics warehouse that will provide a flexible toolset capable of providing analytics-ready data sets and value-added outbound services to legislators and participants.

Responsible steward of data. NC HIEA takes its role as a steward of patient data very seriously and abides by the highest security standards as set by federal and state law. Additionally, NC HIEA will perform regular audits to ensure compliance, follow data specifications standards already set by the eHealth Exchange and strive to minimize the amount of data shared to what is required to provide safe, quality, affordable care to patients.