NC HIEA Staff Share Vision for Accomplishing Roadmap 2030 Goals

Early in 2025, the N.C. Health Information Exchange Authority unveiled the Roadmap 2030, the document guiding its strategic priorities for the next five years. It includes four overarching goals:

The front page of Roadmap 2030 with colorful circles in a swirl overlaid with photos of health care workers.
Read the Roadmap 2030
  1. Broaden Exchange Capabilities to Support Equitable, Whole-Person Care
  2. Remain at the Forefront of Data Quality and Emerging Data Standards
  3. Support the Value-Based Care and Public Health Priorities of Our Agency and Organization Partners
  4. Cultivate Stability by Expanding HIE Services and Their Utilization

During a recent in-person workshop, staff from the NC HIEA and our technical partners at the SAS Institute reflected on how their individual roles impact the goals in the Roadmap, including how to appreciate accomplishments, acknowledge barriers and assess opportunities for realizing each goal.

Across all goals, staff appreciated:

  • Strong partnerships with external agencies
  • Advances in bidirectional data sharing and public health analytics
  • Progress in including more providers and provider types

Barriers across all goals included:

  • Challenges with achieving high quality data
  • Technological capabilities and capacity among rural participants
  • Need to streamline the onboarding processes

Staff assessed the following opportunities:

  • Exploring AI use cases to optimize HIEA performance and service delivery
  • Raising awareness and streamlining onboarding for emerging provider types
  • Pursuing designation as a health data utility to expand the NC HealthConnex footprint

Prior to diving into an assigned roadmap goal, staff identified a tangible success that they would like to see by 2030 related to the NC HIEA’s mission, vision or roadmap goals.

These successes largely fell into six categories, with the highest number of responses related to data quality and governance, universal data standards and data modernization, and participant engagement and adoption.

Categories of success for the NC HIEA by 2030, in order of highest number of responses: data quality and governance, universal data standards and data modernization, participant engagement and adoption, improve care coordination for whole-person care, improved user experience, and health utility data maturation

At the end of the workshop, staff identified a step specific to their role that they could commit to achieving. Examples of responses are included at the bottom of each category.

Commitment category: data quality and governance. Example commitment: Use existing data quality tools to improve data quality of participant data Commitment category: universal data standards and data modernization. Example commitment: forge strong relationships with provider groups Commitment category: participant engagement and adoption. Example commitment: Listen to the needs of EDO and SAS resources at every level Commitment category: improve care coordination for whole-person care. Example commitment:

Through focused discussions on Roadmap goals, staff reflected on progress and helped chart a path forward. Staff envisioned tangible outcomes and made individual commitments aligned with their roles. The NC HIEA is proud of our shared investment in the future of NC HealthConnex and will keep our participants and readers informed as we turn these commitments into meaningful progress.