NC HealthConnex Announces HealthShare Platform Upgrade

NC HealthConnex Announces HealthShare Platform Upgrade

Author: Jessica Hagins

HealthShare Upgrade

The North Carolina Health Information Exchange Authority (NC HIEA), along with our technical partner SAS Institute, is pleased to announce that an upgrade is coming to the NC HealthConnex platform in August 2024.

Why are we doing this upgrade?

The goal of this upgrade is to modernize the NC HealthConnex infrastructure to current health information exchange standards, which will result in improved system performance and a better user experience for those participants utilizing exchange services including, but not limited to, the NC HealthConnex Clinical Portal.

Some new benefits Clinical Portal users may see include an improved Clinical Summary section allowing data to be viewed in two columns, the ability to do a text search within individual chartbook pages and additional clinical sections within the patient record.

What will this mean for my practice?

This upgrade may have different considerations for your practice depending on where you are in the connection process. In order to focus fully on this upgrade, we are working diligently to complete data connections for NC HIEA participants whose data connection project is currently in progress. We appreciate your full cooperation during this time to move your connection project forward.

  • Onboarding activities for NC HealthConnex data exchange services will be subject to a planned change freeze from late June 2024 to August 2024. This means that planned data integrations not completed by June 2024 will be temporarily put on hold until later in the year.
  • If your connection project has not yet started, you will remain in our onboarding queue until after the upgrade is complete.
  • If you are already live, meaning your practice is already submitting data to NC HealthConnex, there is no action you need to take at this time.

Please note: This upgrade process and any subsequent downtime will not impact your compliance with the HIE Act. If you have a signed and executed Participation Agreement, there is nothing more you need to do at this time.

What are the next steps?

This upgrade is scheduled to occur over a weekend in August, during which we expect downtime and delays in NC HealthConnex data exchange services. Estimated timeframes for downtime and go-live details for the upgrade will be communicated as more information becomes available.

If you have additional questions, please contact the NC HealthConnex Provider Relations team at (919) 754-6912. Thank you for your assistance in making this a smooth transition.