Pharmacy Resources
North Carolina state law requires pharmacies who receive state funds, such as Medicaid or the State Health Plan, to connect to the state-designated health information exchange, NC HealthConnex. The deadline for connection was January 1, 2023. Signing a participation agreement is considered a good-faith step to meet the connection mandate.
Now that our pharmacy pilot is complete, we want to provide you with materials and steps to get started with your connection process.
| Connection Step/Materials | Details |
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Step 1: Pharmacy Participation Agreement (Full Participation) Pharmacy Participation Agreement (Submission Only) |
Start by filling out a participation agreement. Having a signed participation agreement is the way to demonstrate a good-faith effort to meeting the connection mandate. Our team will process your agreement and place your organization in the queue for connection. Find detailed instructions for completing the participation agreement. |
| Step 2: Onboarding Pharmacy Welcome Packet |
Once the agreement has been signed by both parties, our team will return your organization's executed Participation Agreement, along with the NC HealthConnex Welcome Packet, to begin the onboarding process. The welcome packet contains a wealth of information to facilitate employee and patient education about your upcoming connection to NC HealthConnex. In the packet, you will find talking points, sample announcements, patient education brochure order forms and much more. |
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Step 3: Enable Suite of Services (Full Participants Only) |
Full participants can take advantage of our value-added services. Your connection does not need to be live to begin utilizing these services. Click the link on the left to learn what services we offer. To request access to the NC HealthConnex Clinical Portal, contact the NC HealthConnex SAS Help Desk at HIESupport@sas.com. For any other services, please contact the NC HIEA at hiea@nc.gov. |
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Step 4: Training (Full Participants Only) |
The NC HIEA offers multiple training opportunities, either virtually or on-site, on how to use services such as the Clinical Portal. To request training, please submit the Training Request Form or contact one of our business development and outreach specialists. |
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Step 5: SAS Technical Discussions
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When we are ready to begin building your connection, you will receive an email from our technical partners at SAS from an address ending in @sas.com. SAS will work directly with your EHR vendor throughout development to connect your organization. You can also find these onboarding technical documents on our Documents and Resources page. |
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Step 6: |
Throughout onboarding, it’s vital that your organization’s point of contact maintain consistent communication with our technical team. This will be imperative to ensure your connection is completed successfully. Our provider relations team is available by phone or email. The NC HealthConnex SAS Help Desk can be reached at HIESupport@sas.com. |
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Step 7: Where to Find Pharmacy Data (Coming Soon) |
Once your organization’s technical connection is complete, you will receive an email announcing your connection to NC HealthConnex is live, and providers will begin to see your organization’s data in the Clinical Portal. Information on where to find pharmacy data in the Clinical Portal is coming soon. |
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Step 8: Ongoing Support FAQs (Coming soon)
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We and our partners at SAS are here to help. Throughout the entire lifecycle of your connection and beyond, we can assist your health care organization in using NC HealthConnex for improved patient care. Reach out to the SAS Help Desk or the NC HIEA team. We also are preparing some of your most frequently asked questions to assist you on your journey. |